Marketing: For the Common Good
One of the fundamental tasks of a business is to understand the needs of its customers and create products and services that will satisfy those customers. Some firms uncover the needs of its customers through marketing research (e.g., Kellogg) while others create new products based on their vision (e.g., Apple). At its core, marketing deals with activities and processes for creating, communicating, delivering, and exchanging offerings that have value for its customers.
In one-half of this course, we will help students understand how firms implement marketing strategies to retain customers. Students will explore the basics of the marketing discipline through a variety of presentations, small group exercises, case studies and a field trip to a few Chicago businesses, including an ad agency. Students will also develop a comprehensive marketing plan for a product or service of their choice in a small group setting.
While marketing has a positive impact on corporations in terms of sales and profits, scholars have also been exploring the impact of marketing on the society as a whole. The societal perspective of marketing emphasizes consumer welfare. Marketing leads to a better standard of living and perhaps a socially beneficial distribution of goods and services. We will explore how marketing can be a force for the common good, by looking at how effective it has been in a variety of social contexts such as in the non-profit sector. Thus, a second half of the course will explore the larger issues of marketing’s place in the society as a force for common good.
Joe Cherian is a teaching professor of marketing at the University of Notre Dame, and chair of the undergraduate curriculum committee in the department. He received his Ph.D. from University of Texas at Austin in 1986, after receiving a masters in engineering management and one in mechanical engineering from the Missouri University of Science and Technology (then called University of Missouri – Rolla). Since then he worked at University of Illinois at Chicago for twenty-six years, retiring as an associate professor of marketing; he then worked at Saint Xavier University for four years, ending as professor of marketing, chair of the department and president-elect of the university senate. During these years he has won several teaching awards, college-wide and university-wide. He also taught in the executive education and certificate programs at leading universities in Chicago, and for a non-profit educator of small business founders and managers, where he designed and delivered training programs in open-enrollment and custom, on-site formats.
Robert Essig has served as an instructor and speaker at the Mendoza College of Business for more than 25 years at the graduate and undergraduate levels. His professional expertise includes sales management, B2B sales careers and business ethics. Essig was an executive for IBM’s Midwest Region from 1977 until retiring in 2011, where he managed more than 100 sales professionals and account representatives. Essig served as president of board for United Health Services in South Bend, Indiana, from 2000 to 2006, and as the United Way Campaign chair at IBM for St. Joseph County from 1990 to 2011. He earned his B.A. in political science from Loyola University, and his M.A. in history from Northeastern Illinois University. Essig also completed the IBM Sales Executive Certification Program, which included a 13-month program at Harvard University.